Innerlove Ambassador Agreement 2019-2020
By filling out the signup form, you acknowledge that you have read and agree with the terms and conditions associated with this ambassador program.
Joining Our Ambassador Program
By filling out the signup form, you (the ambassador) will become an Innerlove ambassador if you are approved by admin and are bound by the terms of this agreement.
- You agree to conduct all behaviour online & offline ethically, honestly & with integrity
- You agree to not post your referral links in groups such as party-plan, FB communities groups etc, instead you can post the opportunity and ask for comments on info & private message your links to any potential customers and/or ambassadors. This will ensure it’s a level playing field for all ambassadors & we maintain integrity at all times. If you are caught spamming your links, you may be removed from our program.
- You agree to support and assist any members in your referral team at all times as their sponsor
- You understand there is no guarantee of income by joining our program.
- Commission must meet a minimum of $50 to be paid any moneys owed. If you do not meet this minimum requirement, all moneys will be held until it is met which will then be paid to you once per week on a Tuesday to your nominated paypal account.
Joining Our Private Facebook Group
The Ambassador facebook support page IS for:
- Innerlove to use as a form of communication to provide any necessary updates to Ambassadors.
- Ambassadors to support each other in a positive way.
- Ambassadors to ask questions directly to Innerlove and each other.
The Ambassador facebook support page is NOT for:
- Questions relating directly to a Customer, including shipping, complaints enquiries, refunds, returns (all enquiries must be emailed to hello@innerlove.com.au)
- Any questions relating to commissions, all questions must be emailed to hello@innerlove.com.au
- Negative comments in anyway relating to each other will not be tolerated and deleted.
- Any negative comments towards Innerlove will be deleted and you will be required to address any concerns, feedback or questions directly to hello@innerlove.com.au
Dealing With Information On Sales & Customer Enquiries
- Customer’s names, email addresses, orders details will not be provided upon request to an Ambassador. Customer information is private, any sales you have gained via your personal link will be provided via the Ambassador portal, no further Customer details will be provided at all. This is due to security laws here in Australia.
- All referred Customer’s placing orders via the Innerlove website will be and remain Customer’s of Innerlove, all Customer enquires post sale including and not limited to; complaints, feedback, returns, refunds, product information must be directly sent to hello@innerlove.com.au. If a Customer contacts you directly, please refer them to Innerlove for resolution.
- Innerlove reserves the right to email the customer database at any time. This includes any referred customers that may have at one time or another, purcahsed via your unique referral link. If the customer clicks on an Innerlove sponsored ad via social media, or via any other channels including emails and direct promotions, the sale will not be counted towards your commissions and is the sale directly obtained by Innerlove. Sales must go through your own referral link to be paid commissions on. Any sales outside of this are not eligible.
Hours Of Operation
Innerloves hours of operation
- Mon-Fri 9:00am-5:30pm.
- Except public holidays, any periods of absence will be notified in advance.
Commissions & Payments
- All sales made via your unique referral link provided by Innerlove is eligible for commission exlcuding the following conditions;
- Unless otherwise advised ; Innerlove may run clearance sales which may not be eligible for commission, you will be notified of these events
- Commissions are paid every week on a Tuesday via Paypal. Please ensure that your Paypal account is updated in the back office so your payments are made correctly. If we have incorrect information, there may be a delay on your payment.
- A minimum threshold of $50 exists. This means your commissions are held until you meet the minimum $50 payout amount. Once you reach $50 or over, all outstanding commissions will be paid to you.
- Commission is NOT eligible on the admin fee when signing up.
TEAM SALES & TEAM COMMISSIONS
- Team sales commissions are paid on anyone you direcly refer into the Ambassador Program & sit under you in your back office.
- Team sales are 5% of the sale & are added into your commissions.
- Team sales MAY be paid monthly if you have not lodged a sale during that month to unlock your team sales.
- Team sales Commission is unlocked as soon as 1 x personal sale/purchase is made via your own referral link. You must lodge at least 1 x sale per month to unlock your team commission.
Leaving The Innerlove Ambssador Program
- If you choose to leave the program at any time, you are free to do so as you wish.
- We require an email of your intentions to leave via email at hello@innerlove.com.au where we will finalise your account & pay any outstanding commissions that are over $50 to you. If your banked commissions total under the amount of $50 AUD, we reserve the right to hold this amount and you will forfeit this commission.
What To Expect From Innerlove:
- Innerlove will treat you with respect and courtesy at all times
- Innerlove will respond to you in a timely manner via email or social media.
- Innerlove will handle all Customer enquiries directed to us and resolve as required
- Pay earned commissions on time
- Ship Customer orders as per our shipping timeframes
- Provide all Customers with product information on how to use their gemstones within their order
Revocation of Ambassador Status
Your application and status in the program may be suspended or terminated at the discretion of Innerlove without prior notice. This is an extreme case, however in most cases you will be notified before your account is changed in any way.
Ambassador Links
- Once logged into your dashboard, you will find your unique referral link. Use this link to share Innerlove products & Ambassador Opportunity
Login can be found at : https://sh2188.ositracker.com/refer
Please note that these Terms & Conditions may be updated at any time at Innerlove’s discretion.
We thank you for your support & looking forward to have you joining our brand!
Kirsty & Michelle
Co-Founders & Owners Innerlove
